Returns & Refunds Policy
Returns & Refunds Policy
We want you to love your DayWarm Belt. If it isn't right, here is exactly how returns work, in plain English.
30-Day Money-Back Guarantee
Try your DayWarm Belt at home. If it isn’t right for you, contact support@calmenza.com within 30 days of delivery to start a return under our 100% money-back guarantee.
Used belts are accepted, and return shipping is on us. We pay for return shipping on every return, including money-back-guarantee returns.
Refunds
Once we receive and inspect your returned belt, we'll refund the full item price to your original payment method within 5 business days. Your bank may take a few more days to show it. Original shipping is free, so there's nothing extra to refund there.
Damaged, defective or wrong item
If your order arrives damaged, defective or not what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you in full.
How to start a return
- Email support@calmenza.com with your order number.
- We'll reply with return instructions and the return address. Please don't send items back without contacting us first, because returns may go to a different address than the one on your package.
- Ship the belt back using the instructions we send. Please keep your tracking number.
- Once we receive it, we'll process your refund within 5 business days.
Cancelling an order
Email us as soon as possible if you need to cancel. If your order hasn't shipped, we'll cancel it for a full refund. After that, it can't be cancelled, but you can still return it under this policy.
Questions?
Email support@calmenza.com and we'll get back to you.