Returns & Refunds Policy

Refund Policy

Introduction

At Hatch, we build products designed to support everyday back comfort — wearable warmth and optional comfort modes you can use throughout your day. We believe in being straightforward about what our products can and can't do, and we want you to feel confident trying the Hatch Belt without pressure or hassle.

We recommend giving the Hatch Belt a fair trial of at least 14 days of regular use. It can take a little time to find the settings, fit, and routine that work best for you. If after that trial you feel the Hatch Belt isn't the right fit for your comfort needs, our 60-day money back guarantee has you covered.

If you have any questions about our products, your order, or this policy, please reach out to us at support@calmenza.com.

Cancellation Policy

If you change your mind before your order ships, you can cancel it for a full refund — as long as the request is made within 24 hours of placing your order. To request a cancellation, email us at support@calmenza.com as soon as possible with your order number and 'Cancel Order' in the subject line. We process cancellations quickly, but if your order has already been processed and shipped, we're unable to cancel it and you'll need to follow the return process outlined below.

60-Day Money Back Guarantee

We want you to try the Hatch Belt with confidence. That's why every purchase comes with a 60-day money back guarantee from the date of delivery. If you're not satisfied with your purchase for any reason, you can return it within 60 days for a full refund of the product price. Here's how it works:

  1. Contact us first. Email support@calmenza.com with your order number and a brief note about why you're returning the product.
  2. Receive your return instructions. We'll respond with return instructions and a return shipping address.
  3. Ship the product back. Pack the Hatch Belt securely in its original packaging if possible, and ship it to the address we provide.
  4. Receive your refund. Once we receive and inspect the returned item, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Please note: Original shipping charges (if any) are non-refundable, and return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival.

Damaged Items

We take care to package every Hatch Belt so it arrives in good condition, but we understand that things can happen in transit. If your product arrives damaged, please contact us within 72 hours of delivery. To report a damaged item, email support@calmenza.com with your order number, a clear photo of the damaged product, and a brief description of the issue. We'll review your claim and work with you to send a replacement or issue a full refund, depending on your preference and product availability.

Shipping and Delivery

Hatch ships orders to the address provided at checkout. We are not responsible for delivery issues caused by incorrect or incomplete shipping addresses, packages left at a location you no longer have access to, delivery to an apartment or office front desk, packages left outside without a secure delivery location, or delivery to unverified addresses. We are not responsible for lost, stolen, or delayed packages once a tracking number has been provided and the package has been marked as delivered by the carrier.

Incorrect Shipping Address

Please double-check your shipping address before completing your order. We process orders quickly, and once an order has been shipped, we are unable to change the delivery address. If an order is returned to us due to an incorrect or incomplete shipping address, we will contact you to arrange re-shipping. Additional shipping charges may apply.

Policy Changes

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be posted on this page with the updated date. The terms in effect at the time of your purchase will apply to your order. For any questions about this policy, please contact us at support@calmenza.com.