Shipping Policy
Shipping Information
Order Processing
All Hatch orders ship free — no shipping fees, no surprises.
We process orders within 1-3 business days. During peak seasons, holidays, or promotional periods, processing may take up to 7 business days. You'll receive a confirmation email with tracking information as soon as your order ships.
Estimated Shipping Times
Shipping times begin after your order has been processed and shipped. Here are our estimated delivery times by destination:
| Destination | Estimated Shipping Time |
|---|---|
| United States | 3-7 business days |
| Canada | 7-14 business days |
| United Kingdom | 7-14 business days |
| Australia | 10-21 business days |
| European Union | 7-14 business days |
These are estimated timeframes provided by our shipping partners. Actual delivery times may vary depending on your location, customs processing (for international orders), and other factors outside our control.
Order Changes and Accurate Shipping Details
Please review your order details carefully before checking out, including your shipping address, contact information, and product selection. We process orders quickly to get your Hatch Belt to you as fast as possible, which means once an order is placed we may not always be able to make changes. If you need to modify your order, contact us immediately at support@calmenza.com with your order number and the changes you'd like to make.
Delayed Delivery
While we work hard to get your order to you within the estimated timeframes, shipping delays can occasionally happen due to weather, carrier issues, customs processing, or other factors beyond our control. If your order is taking longer than expected: check your tracking number for the most up-to-date delivery status, contact the shipping carrier directly, or email support@calmenza.com with your order number and we'll help you look into it.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once the carrier has marked the order as delivered to the shipping address provided at checkout. To help ensure safe delivery, use a shipping address where someone will be available to receive the package, consider using a secure pickup location or locker, and sign up for delivery notifications from the carrier. If your package is marked as delivered but you haven't received it, check with household members or neighbors, look around your property, contact the shipping carrier to file a claim, and reach out to us at support@calmenza.com.
International Orders
For orders shipped outside the United States, please be aware that your package may be subject to customs fees, import duties, or taxes charged by your country. These charges are the responsibility of the recipient. Customs processing can add additional time to your delivery estimate. We cannot control or predict these charges and are not responsible for them.
Shipping Policy Changes
We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be posted on this page. The terms in effect at the time your order is placed will apply to that order. For any questions about shipping, please contact us at support@calmenza.com.